Since its inception, we have provided clients worldwide with the most comprehensive, creative, and accurate research available.

About Us

Customer Service Marketing, Inc. was founded in July 1991, in Atlanta Georgia. Since its inception, we have provided clients worldwide with the most comprehensive, creative, and accurate research available. CSM has served many clients, large and small, and we have distinguished ourselves as a premier quality strategic research firm. We have consistently demonstrated the ability to serve a diverse variety of industries and companies, from heavy equipment manufacturing to commercial software to healthcare and five star hotels.

Our solution is the delivery of real-time, accurate, and objective customer and market information to allow businesses to make better and faster operational and strategic business decisions. We have found customers to be the best source of competitive differentiation information. The in-depth, qualitative and highly customizable methodologies we employ provide clients with clear, concise and actionable information.